FAQ
Introduction:
1-Stop currently administers the Patrick Vehicle Booking System (VBS). For more information please visit http://www.1-stop.biz.
VBS Frequently Asked Questions:
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Q. Who is eligible to use the Patrick VBS?
A. Only Bona Fide transport companies are eligible for a VBS account. These are transport companies that directly manage trucks, on a continuous basis, carrying containers to and from Patrick terminals. One login is available per ABN number. Transport Companies using VBS system are expected to be registered with TFNSW. Please visit http://freight.transport.nsw.gov.au/network/cmcc/pblis-carrier-information.html
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Q. How much is it to register for the Patrick VBS?
A. You can register for the Patrick VBS online at http://www.1-stop.biz
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Q. How can I register for the new Patrick VBS?
A. You can register for the Patrick VBS online at http://www.1-stop.biz
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Q. Will the carrier be required to enter in an agreement with Patrick?
A. Yes, Carriers will be required to tick a box during the registration process stating that they have read and understood Patrick’s Vehicle Booking System Services Agreement.
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Q. How much does a time slot booking cost? Is this the same for paperless slots?
A. See VBS Charges
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Q. Is there a surcharge for telephone bookings via the Bureau?
A. See VBS Charges
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Q. How often are slot fees billed? What are the terms of payment?
A. Electronic Invoices are sent every week and payment terms are seven (7) days
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Q. Do I need multiple slots for more than one container move?
A. Each booking represents one container move. For trucks with multiple moves i.e. dropping off an export container and picking up an import container, one slot is required for each move. Patrick | User Guide e-Net 2 3
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Q. Who can I contact should I have any questions?
A. For system related queries about using the VBS please contact 1-STOP.
1-STOP Help Desk Phone: 1300-881-055
For enquiries about particular bookings and invoices please contact the Patrick terminal. Email: VBSClerk@patrick.com.au
Email: helpdesk@1-stop.biz
For more information please visit http://www.1-stop.biz